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Terms of Sale — Naturellement Chantal

Last updated: November 14, 2026

These terms govern sales made through the Naturellement Chantal website. By placing an order, you accept these terms.

They are governed by the laws of Quebec and Canada, including the Consumer Protection Act (Quebec). Nothing in these terms removes any right the law grants to a consumer, including under the legal warranty.

1. Seller

Naturellement Chantal — Chantal Turgeon, Quebec, Canada.

Contact: turgeon.ch@gmail.com

Mailing address: Chantal Turgeon, 4460 rue Le Monelier, Apt. 105, Québec City, QC G1H 2P1

2. Products

The site sells handmade soaps, seeds, microgreens, handmade crafts, wellness care, small plants and a discovery bundle.

Microgreen seeds are sold as seeds to grow. The microgreens kit includes a tray, a hemp mat and one packet of seeds.

Products are described with care. Photographs present the products; because each handmade soap is made by hand, slight variations in appearance are possible. The quantities shown on product pages (for example, the number of seeds per packet) are part of the product description.

We make no promise of therapeutic or health results for our products, and no such claim should be inferred from the descriptions on the site.

Products are offered while quantities last. If a product you ordered is no longer available, we will tell you before confirming the order and no payment will be required for that product.

3. Prices

Prices shown are in Canadian dollars (CAD). These are the final prices: no tax is added at checkout.

If there is an obvious error in a displayed price, we will tell you before confirming the order and you may then choose to keep or cancel your order.

Promotional codes

The site may offer promotional codes (for example, BIENVENUE10 = 10% off). These codes are public and configurable: they are visible in the source code of the site, which is a static site with no server. They are therefore displayed promotional codes, not secret single-use codes.

The discount applies to the product subtotal (before delivery fees) and it appears in the order email sent to the seller.

4. Ordering

Orders are placed using the order form on the site. You enter your contact information (name, email, telephone, address) and your chosen delivery method.

After sending your Interac e-Transfer, you click "I sent my e-Transfer": the full details of your order (products, quantities, total, contact information, chosen delivery method and any promotional code used) are then sent automatically by email to the seller, at turgeon.ch@gmail.com, through the FormSubmit service. For this automatic sending to work, the seller must first activate the service by clicking a confirmation link received in the first email from FormSubmit.

Sending the form is a request to order, not a firm order. The sale is concluded only after our confirmation by email and receipt of your Interac e-Transfer.

Before sending the form, you must tick the consent box provided for that purpose, by which you consent to the collection of your information to process your order. Without that box ticked, the form cannot be sent.

You are responsible for the accuracy of the information provided in the form, in particular your email address and your delivery address.

5. Payment

Payment by Interac e-Transfer only, to turgeon.ch@gmail.com. There is no online payment on the site and we do not collect banking information or card numbers.

You send the e-Transfer yourself, in your banking app, for the exact amount of your order. Please include your order number in the message of the e-Transfer. Payment instructions (exact amount, Interac address and order number to include) are shown to you at checkout and sent in the confirmation email.

Your order is prepared once the Interac e-Transfer is received.

6. Delivery

Four delivery options are offered:

1. Canada Post;
2. Purolator;
3. Stallion Express (delivery outside Québec) — the cheapest rate among the carriers offered, with a prepaid label. Exact fees are confirmed by email: the seller will send you a quote based on your address. As a verified example, for a parcel of 500 g to 1 kg from Québec City to Montréal: Intelcom Standard $6.44 (500 g) / $6.80 (1 kg), 1 to 2 days; Canada Post Expedited $7.46, 2 to 3 days. Drop-off at the Stallion point in Québec City: Dépanneur 24ème Rue, 193, 24e Rue, G1L 1W2, before 3 p.m. No pickup in Québec City;
4. Pickup in person — the pickup address is shared with you when your order is ready.

Delivery is $2 in Quebec City and surrounding areas, on the Saturday following the order. For other areas, write to us for a quote: for Canada Post, Purolator and Stallion Express, shipping fees are to be confirmed by email — the seller will send you a quote based on your address.

The chosen delivery method is indicated in the order form and specified when the order is confirmed.

Delivery times given are approximate. If a delay is expected, we will let you know by email.

7. Cancellation

You may cancel your order free of charge as long as it has not been shipped or handed over, by writing to turgeon.ch@gmail.com. Any amount already paid will then be refunded by Interac e-Transfer, to the contact information provided with the order.

8. Refunds and exchanges

See our Refund Policy.

For a defective product or an error on our part, you may request a replacement or a full refund. The legal warranties under the Consumer Protection Act apply and cannot be excluded by these terms.

9. Accuracy of information on the site

We take care to keep descriptions and prices accurate. In accordance with the Competition Act, we make no false or misleading representation about our products, their prices or their availability. If an error is brought to our attention, we will correct it and, where applicable, tell you about it before confirming an order affected by that error.

10. Disputes

In case of a dispute, write to us first at turgeon.ch@gmail.com: we always prefer an amicable solution.

If no amicable solution is found, you may contact the Office de la protection du consommateur (OPC) or the competent Quebec courts.

11. Changes

We may amend these terms. The version in effect is the one published on the site at the time of your order. The update date appears at the top of the page.

12. Liability

Our liability, in the event of a breach of these terms, is limited to the amount paid for the order concerned.

We are not liable for delays, losses or damage beyond our control, including those attributable to the carrier chosen, to force majeure, or to an error in the information provided when ordering.

This limit does not remove any right granted to you by the Consumer Protection Act, including under the legal warranty: a defective product or a product that does not match its description must be replaced or refunded, as explained in our Refund Policy.